Refunds & Cancellation policy

Last updated: 28 March 2026

This Refund & Cancellation Policy applies to all bookings made through HomeWash.

1) Cancellation

• Customer-side cancellation is currently not available in-app.

2) Rescheduling

• Rescheduling is allowed only if the selected slot starts at least 3 hours from the current time.

• Rescheduling is subject to booking status eligibility and slot availability.

3) Refunds

• Since customer cancellation is not enabled, refunds are not processed for customer cancellation requests.

• If any exception is required due to operational/service issues, it will be handled as per HomeWash internal review and applicable law.

4) Payment Gateway Delays

• In case of payment failures, reversals, or settlement delays caused by banking/payment network/gateway systems, timelines depend on the respective provider and bank processes.

5) Contact for Support

For rescheduling or payment support, contact:

Home Wash (Sole Proprietorship)
Proprietor: Prasanna Ratley
Email: support@homewash.in
Phone: +91-9981717159
Address: : Homewash, flat no C, Maneygond, Madhya pradesh
Website: https://www.homewash.in