Privacy Policy

Last updated: 28 March 2026

HomeWash Pvt Ltd (“HomeWash”, “we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use our website, app, and related services.

1) Information We Collect

We may collect:

• Name, phone number, email address, and service address

• Account and profile details

• Booking details (service type, date/time, payment status)

• Communication data (support requests, feedback)

• Device and technical data (IP address, browser/app logs, timestamps)

• Location information needed for serviceability and fulfilment

2) How We Collect Information

We collect information:

• Directly from you (signup, booking, profile updates, support)

• Automatically (cookies, logs, analytics tools)

• From trusted third parties (payment providers, communication vendors, fraud/risk tools)

3) Why We Use Information

We use data to:

• Create and manage your account

• Verify login via OTP

• Process and manage bookings

• Process payments and service updates

• Provide customer support

• Improve service quality and app performance

• Prevent fraud and misuse

• Comply with legal obligations

4) Sharing of Information

We may share data with:

• Service professionals/partners for booking fulfilment

• Payment gateway/banking partners

• Cloud, analytics, and communication providers

• Legal/regulatory authorities when required by law

We do not sell personal data.

5) Cookies and Similar Technologies

We use cookies and similar technologies for session management, user experience, analytics, and performance improvement. You can control cookies through browser/device settings.

6) Data Retention

We retain personal information as long as necessary for service delivery, legal compliance, dispute resolution, fraud prevention, and operational needs. Data is deleted/anonymized when no longer required, subject to legal retention obligations.

7) Data Security

We use reasonable technical and organizational safeguards. However, no internet transmission/storage method is 100% secure. Users must keep credentials/OTP confidential.

8) Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction, or withdrawal of consent (where applicable). You may also opt out of non-essential marketing communication.

9) Children

HomeWash services are intended for persons legally capable of entering into a binding contract. We do not knowingly collect data from children in violation of law.

10) Policy Updates

We may update this policy from time to time. Updated versions will be posted with a revised “Last updated” date.

11) Contact / Grievance

Home Wash (Sole Proprietorship)
Proprietor: Prasanna Ratley
Email: support@homewash.in
Phone: +91-9981717159

Address: : Homewash, flat no C, Maneygond, Madhya pradesh
Website: https://www.homewash.in